How big is cooking surface?
Saucepan dimensions: 13*9*3’’.
Steamer rack: 13*9’’
Is the cooking surface non stick?
Yes. All our grill is coated with non stick materials.
Do you have to use parchment paper for bbq? Will it be sticky without parchment paper?
It doesn’t get sticky and you don’t have to use the parchment paper. With parchment paper you need less oil however.
Is the multifunctional cooker dishwasher friendly?
The saucepan, skillet, steamer rack, and the lid and other accessories can go into the dishwasher. Please do not put the appliance base in the dishwasher to prevent permanent damages. Please follow the cleaning instructions in the user manual for care and maintenance.
Are the cooking surfaces bpa and pfoa free?
Yes, cooking surfaces are bpa and pfoa free! Our coating uses TEFLON's polytetrafluoroethylene (PTFE). And our hot pot and grill have temperature automation, which means the temperature won't go up to 240 degree celsius. 100% safe for your food party!
What do I do if I lost the power cord?
A standard stranded copper wire of 1 square meter can replace the original power cord. Should you need further assistance, please email us: email@example.com
What is the voltage?
Depending on which country you are shipping to, we will send the appliance with proper voltage accordingly. Please feel free to email us to make special request: firstname.lastname@example.org
Is the plug for US, Canada, Australia or EU outlets? Do you need to purchase a converter?
Depending on which country you are shipping to, we will send the appliance with proper plug accordingly. Please feel free to email us to make special request: email@example.com