FAQ

Product Information

How big is the pot and the grill cooking surface?
The diameter of the hot pot is 9.6’’ (24cm), depth is 3.5'' (9cm). The hotpot can contain 2L of liquid. The width of the grill surface is 3.5’’ (9cm).

What is the product dimension?
Product package weighs 8.5lbs (3.8kg). Size: 16.5x16.5x4.7 inch, (42x42x12 cm). 

Is the grill non stick?
Yes. All our grill is coated with non stick materials. We also send you ring style parchment paper if you want to use less oil for faster cook.

Do you have to use parchment paper for bbq? Will it be sticky without parchment paper?
It doesn’t get sticky and you don’t have to use the parchment paper. With parchment paper you need less oil however.

Can you really wash the whole device in the sink?
Yes, the cleaning technology makes submerging the sink with water safe. Please be sure to unplug before cleaning and wait until it completely drys out before reuse.

Are the cooking surfaces bpa and pfoa free?
Yes, cooking surfaces are bpa and pfoa free! Our coating uses TEFLON's polytetrafluoroethylene (PTFE). And our hot pot and grill have temperature automation, which means the temperature won't go up to 240 degree celsius. 100% safe for your food party!

How big is the oil trap?
Size: 3x4x1 inch, (7x9x2 cm). Big enough for a grill meal.

What do I do if I lost the power cord?
A standard stranded copper wire of 1 square meter can replace the original power cord. Should you need further assistance, please email us: hello@foodpartyinc.com

What is the wattage for this product?
When the hotpot and grill work together, it takes up to 1900W. Make sure your electricity outlet is not overworking (surge protector) so the hotpot and grill can function together perfectly.

What is the voltage?
Depending on which country you are shipping to, we will send the appliance with proper voltage accordingly. Please feel free to email us to make special request: hello@foodpartyinc.com

Is the plug for US, Canada, Australia or EU outlets? Do you need to purchase a converter?
Depending on which country you are shipping to, we will send the appliance with proper plug accordingly. Please feel free to email us to make special request: hello@foodpartyinc.com

Shipping

What are the shipping options for orders from US, Canada, and Australia?
Food Party provides complimentary standard shipping for all orders above $100. 

When can I expect my product to arrive?
In-stock product is usually processed and shipped from our fulfillment center within two business days of the order being approved. Please refer to your order shipment confirmation e-mail for delivery details. If you have not received your order within the estimated delivery time, please contact us so that we may assist to locate your parcel.

What are the shipping options for orders outside US, Canada, and Australia?
Food Party charge an international postage for international delivery. We will email you to collect the correct amount based on shipping partner's quotations.

Can I track my order?
Once your order is shipped, you will receive an email containing the Canada Post tracking number for your order.

Return and Refund

We're so confident you'll like FOOD PARTY, if you don't we'll pay for the brand of your choice

What do I do if I need a return or refund? 
Please email us hello@foodpartyinc.com should you need to return the product you bought online within 40 days after the receipt of the order. Please refer to our return policy page for further information.

Do I need to pay for return?
We offer complimentary return postage. Please ensure that the product is unused and in resalable condition. Detailed terms and conditions please see the return policy page.


Contact Info
hello@foodpartyinc.com
Call Toll-Free
1-347-480-1248
M-F 7:00am -7:00 pm EST